Thank you for visiting and shopping at Nature’s Cup. Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 2-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
All international orders; rates will be calculated and displayed at checkout.
Nature’s Cup ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Nature’s Cup is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
To complete an order, our visitors must share with us contact information (name, e-mail and shipping address) and billing information (credit card number and expiration date). This information is used to create an account to process and ship your orders.
We invite visitors to subscribe to our What's The Tea newsletter, and ask for e-mail contact information to assist in its distribution. All customers receive updates of new What's The Tea issues automatically. Should you wish to not receive these, you may easily opt-out. Please see Choice/Opt-Out/Unsubscribe section for more info.
We invite our customers to submit reviews of the products they have purchased earlier. This information is then displayed on our site to aid other visitors' shopping experience. These submissions are always voluntary, and the only personal information requested is customer's name.
Our customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our customers we present the option to not receive these types of communications. Please see the Choice/Opt-out section below.
On rare occasions it may be necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature, and are extremely infrequent.
A cookie is a piece of personal account data stored on the customer's hard drive containing info that will enhance the enjoyment of our site. For example, a cookie containing a record of past orders provides such useful features as an opportunity to easily reorder or refill any of our teas, and post reviews of the items previously purchased, as well as receive recommendation of the items we feel you will particularly enjoy.
You may control whether your computer will accept cookies (from Nature's Cup, LLC) with the preference setting of your browser. If your browser is set to reject cookies, you may still visit and shop at our site. The only drawback is that some of the experience-enhancing features listed above will not be active.
Logs are the information created and stored by the server and include such data as a visitor's IP (internet protocol) address, browser type, ISP (internet service provider), referring/exit pages, platform type, and date/time stamp. This information is used to analyze macro traffic trends, administer the site, and gather broad demographic information for aggregate use. None of the information collected in this matter may be used to ascertain the personal identity of any of our visitors.
With Whom This Information Is Shared
Nature's Cup, LLC is the sole owner of the information collected on this site. We do not sell or rent this information to any third party. The only companies with whom some information is shared are USPS, UPS, Fedex, DHL, Asendia and PayPal.
We use USPS, Fedex and UPS to ship orders, and PayPal gateway to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We may also share this information with third party service providers to serve online personalized messages and offers on our behalf. You can always opt out of these by unchecking the "email marketing" box in your account page.
We respect your privacy and give you an opportunity to opt-out of receiving our periodic announcements of sales, promotions and newsletter publication, as well as email marketing. This may be accomplished with a visit to your account page. We will happily assist you in this task. Simply drop us a note at firstname.lastname@example.org.
What Security Procedures Are In Place To Protect The Loss, Misuse Or Alteration Of Your Personal Information.
Nature's Cup, LLC takes every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on- and off-line.
All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with the best encryption software in the industry - SSL. You may visually verify that the site is secure by looking for the closed lock icon at the bottom of either a Netscape or Microsoft browsers.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our visitors' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
If you have any questions about the security at our site, please send an email to email@example.com. We will be happy to answer your questions.
Notification Of Changes